Keating: NStar Needs to do a Better Job [VIDEO]

Congressman Bill Keating says NStar needs to do a better job when it comes to providing customers with restoration times.


Congressman Keating toured the shelter at Dennis-Yarmouth Regional High School Monday with Governor Deval Patrick and other Cape lawmakers. 

During a press briefing after the tour, Keating said it’s vital for customers to know when their power will be restored.

“The frustration, which I share about NStar, is the level of public information that they are sharing with the public. People worried if their pipes are freezing would like to know if the service is estimated two or three days. That would help make a decision for them about sealing off the water,” Keating said.

Keating said he spoke with children of elderly parents who were having difficulty convincing them to move to a shelter. Keating said if those individuals knew they would not be getting power restored for multiple days it may help them make the critical decision to leave home.

“They have to do a better job, NSTAR, in my opinion of communicating to the public,” Keating said.

What do you think? Should NStar provide more detailed estimates of restoration times to customers?

Mike February 13, 2013 at 12:18 AM
Hey Bill instead of talking about making decisions about shelters, the national guard should have assisted Pinehurst Village in Plymouth with transporting elderly to the emergency shelters. Instead I used a Chevy Cruz in 10 inches of snow and 5 trips. The local PD was over loaded. MEMA stated no national guard was available to assist!!
jack ahearn February 16, 2013 at 03:44 PM
With 1/2 of America receiving some form of Goverment assistance,I think it's high time to put Americans back to work.Lets start by burying all these wires,so next time there's a storm we don't go through this again.35 years ago the electric company's were told to start burying the wires.They said it was too expensive.5 days I had no heat or water and nstar said it wasn't an emergency.Its a shovel ready job and we can call it the little dig.If subdivisions can do it so can the rest of us.


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